Privacy

Four things, and that is all.

The person behind the site.

Jennifer Ewbank is responsible for the information collected here. She is based in The Hague in the Netherlands and registered with the Dutch Chamber of Commerce under number 51850966.

For anything on this page, write to website@jenniferewbank.co.uk and it will reach a person rather than a queue.

Three sorts of counting.

The first happens for everybody, because it cannot identify anybody. It records the day, the page, which website sent you, and the country and town your connection comes from. The town is looked up from your internet address the moment the page opens, and the address itself is then dropped. It is never written down. What is kept is one more in a count, such as “London, Tuesday, the live page”. No cookie, nothing that could be traced back to a person.

The second needs your permission. If you say yes on the notice, your browser keeps a random number of its own, so the site can recognise it when you come back: which pages you read on each visit, where you arrived from, and roughly where you were. If you later send the booking form, sign up for the letter, or open a link in one of Jennifer’s letters, that history is joined to your name, so a reply can be about what you were actually looking at. It is kept for thirteen months after your last visit and then deleted by itself. It is seen only by Jennifer and the small team who run her bookings, and her management company, Emberlight, where you are already in touch with them. It is never sold and never used for advertising.

The third also needs your permission. Google Analytics can see roughly where in the world visitors are, which pages they read, and whether they went on to listen somewhere. It is switched off until you agree to it, and your address is shortened before it reaches Google so that it does not identify you.

Advertising features are switched off in all of them. Nothing here is used to follow you around other websites, and nothing is shared with advertisers.

Your answer is remembered for six months, then you will be asked again. Change your mind whenever you like with the Cookie choice link at the bottom of every page. Saying no after saying yes removes the number from your browser straight away; to have the history kept about it deleted as well, write to the address above.

Towns come from the free database by DB-IP, which runs on this site’s own server, so your address is not sent to them. IP Geolocation by DB-IP. Google is based in the United States. Where information reaches them, it does so under the standard contractual clauses approved by the European Commission.

Every one this site uses.

There are five, and here they all are.

• Your answer to the notice. Remembers whether you said yes or no, so you are not asked again for six months. Kept in the browser, not sent anywhere.
• Your bag. Remembers what you have chosen in the shop while you are choosing it. It disappears when you close the browser. A shop cannot work without this one, so it is not something we ask about.
• How many things are in your bag. A single number, so the rest of the site can show it in the menu. It holds nothing else.
• Your visitor number. Only if you agreed. A random number kept in your browser, with a second one that lasts only until you close the tab, so one visit can be joined to the next. Kept for six months like your answer, and removed the moment you say no.
• Google Analytics. Only if you agreed. If you said no it is never set at all.

What happens when you write.

The contact and booking forms ask for your name, your email address, optionally your organisation, and your message. All of it is used for one thing, which is replying to you.

Your message goes to the relevant address at this domain, and depending on what you asked about it reaches booking, press or general enquiries. Email is held with the hosting company in the Netherlands.

Enquiries are kept for two years, so a conversation started this season can be picked up next season. After that they are deleted. If you would rather yours went sooner, ask and it will.

What an order needs to know.

To send you a parcel we need your name, your address and a way to reach you. There is nothing clever going on: it is written on the label and used to tell you where the parcel has got to.

Orders are kept for six years. That is not us being greedy, it is how long tax records have to be held, and it is the one thing on this page we cannot delete on request.

Where card payments are handled by someone else, your card details go to them and never to us. We never see or hold a card number.

If you tick the box to hear from Jennifer, your address goes on the letter list and the date and the wording you agreed to are recorded with it. If you do not tick it, nothing happens. An order is not permission.

Other people's machinery.

Typefaces are loaded from Google Fonts, which means Google's servers see that a browser requested a font from this page. Video and audio are served from this site's own hosting, so nothing is shared when you press play.

Links to Spotify, Apple Music, YouTube, Instagram, TikTok and Facebook are ordinary links. Nothing is shared until you click one, and once you do you are on their site under their rules rather than these.

What you can ask for.

Under UK and European data protection law you can ask for a copy of anything held about you, ask for it to be corrected, ask for it to be deleted, or object to it being used at all.

Write to website@jenniferewbank.co.uk. There is no form and no charge. You will hear back within thirty days, and usually a great deal sooner.

If you are unhappy with the answer you can complain to the Dutch Data Protection Authority, Autoriteit Persoonsgegevens, or to the Information Commissioner's Office in the United Kingdom.

If this changes.

This page was last updated on 31 October 2026. If anything material changes the date changes with it, and the notice appears again if the change affects what you agreed to.